Staying with the recent topic of the BBC, last night's Feedback programme on BBC Radio 4 featured complaints about the BBC's handling of...complaints! And there've been quite a lot. Many centred on the way BEEB spokespersons have of smugly refuting any complaint in a holier-than-thou attitude. I thought it was just me who noticed this, but obviously not. It'll be interesting to see if their new Governor General Chris Patten addresses the issue in a positive way.